SUPPORT
Returns and Exchanges
At Innovative Home Systems we stand behind every product we sell. If for any reason you are not satisfied, simply return the product within 30 days and we'll replace it or refund the cost of the item (excluding shipping and handling fees). All items must be returned in their original condition with date of purchase proof. We will choose to repair or replace products found to be defective within 12 months at no cost to you. For defective items we will pay for shipping of the returned product and for ground shipping back to you (continental U.S. customers only). Please supply as much of the original packaging as possible. All warranty terms and restrictions apply.
To return an item, please follow the steps below:
- Contact customer service at 720-733-HAWK (4295) or support@garagehawk.com to receive an RMA # (Return Authorization Number). Note: All returns must have an RMA to be processed.
- Carefully repackage and double-box the merchandise and clearly mark the RMA # on the outside of the package.
- Include a copy of your invoice or sales receipt with date of purchase in your shipment.
- Ship returns with a tracking number obtained from your shipping carrier (recommended for your protection).
- Send returns to:
Innovative Home Systems, LLC
Returns Department
1501 W. Campus Dr. Unit E
Littleton, CO 80120
Returns not meeting the above conditions will be charged a restocking fee that can vary from 15% up to the full purchase price or returned to the customer at the customer's expense.
Please note: 'Open Box Buy' items may be returned for full refund to buyer's credit card within the standard return policy terms; however, defective 'Open Box Buy' items will not be replaced with new items. Credit card purchases will be refunded to the original purchaser's card.
Purchases made with checks, cash, or money orders will be refunded by check. Please allow two weeks for processing. Innovative Home Systems is not responsible for returns lost or damaged in shipment.
International Returns:
Our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the United States, international shipping charges, duties/taxes must be pre-paid.
If you have any questions regarding your return, please contact us at support@garagehawk.com or call 720-733-HAWK (4295).
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